Standard Bank Service Status

We do everything we can to make sure the services you need are always online. If, however, one of our services is not working correctly or down, you can find out what's happening here. Keep checking back, we work hard at solving problems that may occur.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 CAT
Scheduled - Please be advised that customers using prepaid electricity for Tshwane Municipality, will be unable to make electricity purchases through our Banking App and Internet Banking from 7PM 12 May to 9PM 13 May. This is due to routine maintenance by our Vendor. We apologise for any inconvenience during this period.
ATM Operational
Instant Money Operational
Buy Airtime and Data Operational
Mobile Banking Under Maintenance
App Login Operational
View Balances Operational
Instant Money Operational
Buy Airtime and Data Operational
Buy Electricity Under Maintenance
Play Lotto Operational
Account Tiles Operational
Business banking statement Operational
Internet Banking Under Maintenance
Internet Banking Login Operational
View Balances Operational
Instant Money Operational
Buy Airtime and Data Operational
Buy Electricity Under Maintenance
Play Lotto Operational
Account Tiles Operational
Business Banking Statements Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

Unresolved incident: Unavailability of Prepaid Electricity for Tshwane Municipality on our Banking App and Internet Banking.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Resolved - Services on payments failures are fully restored. We sincerely apologise for the disruption to banking services
May 3, 17:41 CAT
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 17:28 CAT
Identified - The issue has been identified and a fix is being implemented.
May 3, 17:23 CAT
Investigating - Some customers may not be able to process payments, purchase recharge vouchers and some ATM payment failures may also be experienced
May 3, 16:50 CAT
May 2, 2021
Resolved - This incident has been resolved.
May 2, 14:05 CAT
Update - We identified a hardware issue that impacted our Mobile App, Internet Banking and ATMs. The issue has now been resolved and services across all banking channels are now fully restored. We apologise for the frustration that such disruptions cause you
May 2, 14:04 CAT
Update - We are still working urgently to resolve the technical issues you may are experiencing while trying to transact on our Mobile Banking App, Internet Banking. ATM's and Point of Sale services are fully restored. Please use Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience caused.
May 2, 12:33 CAT
Identified - We are working urgently to resolve the technical issues you may be experiencing while trying to transact on our Mobile Banking App, Internet Banking and ATMs. Please use Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience caused.
May 2, 11:13 CAT
May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - Services across all banking channels are now fully restored. Earlier today we experienced challenges in delivering a seamless service to our customers who attempted to use our Mobile Banking App, Internet Banking, ATM and those who needed to receive a one-time password to complete their transactions.
While our teams worked tirelessly to resolve the service disruptions, this was of little solace to our customers attempting to use these services at month end. We do appreciate the fact that this has been severely disruptive and not what our customers expect from Standard Bank. We sincerely apologise for this extended disruption to our banking services.
Apr 30, 18:47 CAT
Update - Recovery of services across our banking channels has commenced and will continue until all services have been fully restored. We recognise this has been severely disruptive and sincerely apologise for this extended disruption to our banking services.
Apr 30, 17:22 CAT
Update - We are working urgently to resolve the technical issues you may be experiencing while trying to transact on our Mobile Banking App. Internet Banking and ATMs service have been fully restored. We apologise for any inconvenience this has caused and will continue to keep you updated.
Apr 30, 13:55 CAT
Update - Standard Bank: We are working urgently to resolve the technical issues you may be experiencing while trying to transact on our Mobile Banking App, Internet Banking and ATMs. Please use Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience this may have caused and will continue to keep you updated.
Apr 30, 13:05 CAT
Update - We are continuing to work on a fix for this issue.
Apr 30, 11:42 CAT
Update - We are working urgently to resolve the technical issues you may be experiencing while trying to access our Mobile Banking App. Please use Internet Banking or Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience this may have caused and will continue to keep you updated.
Apr 30, 11:41 CAT
Update - We are continuing to work on a fix for this issue.
Apr 30, 11:00 CAT
Identified - You may be experiencing intermittent issues accessing our Mobile Banking App and receiving OTPs. We are working to resolve this urgently. We apologise for any inconvenience this may have caused and will keep you updated
Apr 30, 10:57 CAT
Apr 29, 2021

No incidents reported.